Shipping Policy

At NetCore Supply, we work to get your networking equipment and accessories to you as quickly and reliably as possible. Please review our shipping information below before placing your order.

Processing Time

Orders are processed within 1–2 business days of being placed (Monday–Friday, excluding Canadian public holidays). Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates & Delivery Estimates

We ship to addresses across Canada. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days
Express Shipping: 1–2 business days (where available)

Free standard shipping may be available on qualifying orders — any applicable threshold will be displayed at checkout.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your shipment directly through the carrier's website or via the Shop app.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of order. NetCore Supply is not responsible for delays or lost packages resulting from an incorrect or incomplete address provided by the customer.

Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please:

Check your tracking information for updates.
Allow an additional 2–3 business days, as carrier delays can occur.
Contact us at lumizstech@gmail.com if your package is significantly delayed or appears lost. We'll work with the carrier to investigate.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or refund promptly.